Frequently Asked Questions

Where do we ship?

We currently ship to most European Union countries, and we are continuously working to expand our delivery destinations.

If your country is not available during checkout, you can contact us at info@yourspanishcorner.com and we will be happy to help you.

We recommend following us on social media or registering on our website to stay up to date with new shipping destinations and the latest news.

Transit time depends on the destination country. Here is an estimate:

Germany, Austria, Belgium, France, Netherlands, Italy, Luxembourg → 4–5 business days

Denmark, Hungary, Poland, Czech Republic → 5–6 business days

Bulgaria, Slovakia, Slovenia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Romania, Sweden → 6–7 business days

Bosnia and Herzegovina, Croatia, Serbia → 7–12 business days

Please note that delays may occur due to external factors, such as adverse weather conditions, strikes or logistical issues beyond the control of Your Spanish Corner.

Orders are shipped from Monday to Friday.

Once you place your order, you will receive several emails with information about its status:

1- Order confirmation: we start preparing your order immediately. If you place your order before 12:00 noon, it is very likely to be shipped the same day.

2- Shipping confirmation: when your order leaves our warehouse.

3- Tracking number: the following day, you will be able to check the status of your shipment on the carrier's website. If you have any questions, please contact us at info@yourspanishcorner.com

Deliveries are usually made during business hours.

The carrier may call you if they have difficulty locating your address.

In some countries, this service may vary depending on the shipping company.

If someone is at home

They must sign for the delivery, providing their name and identification document.

If nobody is at home

A notice will be left to arrange another delivery attempt.

After a second unsuccessful attempt, the package will be taken to a collection point or the nearest carrier office.

The carrier will hold the package for a maximum of 1 week.

Refrigerated products

We use special packaging with polystyrene insulation and cooling gel packs to maintain the appropriate temperature for refrigerated products.

Some products, such as vacuum-packed items or whole cheeses, can be transported without refrigeration.

For long journeys of 4 to 7 days, we recommend avoiding these types of products.

If you decide to order them, we cannot guarantee their condition upon arrival due to shipping conditions.

You can pay for your order securely using the following payment methods:

Credit or debit card: you will be redirected to a secure payment gateway. Your Spanish Corner does not store your card details.

PayPal: available with a 2.5% surcharge due to the fees charged by the platform.

Bizum: available in countries or banks where this payment method is supported. It is a fast and secure way to pay directly from your mobile phone.

Bank transfer: your order will be processed once payment has been received, so this option may slightly delay shipping.

If you have any questions during the checkout process, we will be happy to help you.

We prepare orders very quickly.

If you need to make any changes after placing your order, please contact us as soon as possible at info@yourspanishcorner.com and we will do our best to help you.

Once your order has left our warehouse, it can no longer be modified or cancelled.

Although we take great care when packaging our shipments, occasionally an issue may occur during transport.

If you receive a package in poor condition:

Do not refuse delivery.

Take photos of the package and the damaged products, both inside and outside the packaging.

Send us an email at info@yourspanishcorner.com within a maximum of 24 hours of receiving your order.

We will let you know how to proceed as soon as possible.

Of course! We love receiving suggestions.

If there's a Spanish product you miss, write to us at info@yourspanishcorner.com and we'll do our best to find it and add it to our catalogue.

Yes, always in accordance with applicable legislation.

You can find all the information about returns in our Terms and Conditions.

At Your Spanish Corner, S.L., we treat your personal data with complete confidentiality and in accordance with current data protection regulations.

We use your information solely to manage your orders, respond to your enquiries and improve your shopping experience.

You can find more information in our Privacy Policy.

Yes, paying on our website is completely secure.

We use certified and secure payment gateways.

We do not store your banking details.

We protect your information against unauthorised access.

As a security measure, never share your banking details by email. We will never ask you to provide them outside the checkout process.

If you need help, you can contact us at info@yourspanishcorner.com. We will be happy to assist you.

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