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On this page, you will find information on how to exercise your right of withdrawal and how to report an issue if you receive a damaged, defective or incorrect product.
1. Time limit for exercising the right of withdrawal
If you purchase as a consumer and this right applies, you have 14 calendar days from receipt of the products to notify us that you wish to withdraw from the purchase, without having to give any reason.
If the products in the same order are delivered separately, the period starts from receipt of the last product. The products may be received by you or by a third party designated by you, other than the carrier.
2. How to communicate your decision
You can communicate your decision by making an unequivocal statement:
- By email to info@yourspanishcorner.com.
- By post to the address indicated in the following section.
- Through our contact channels, clearly stating that you wish to withdraw from the purchase.
You are not required to use a specific form or obtain prior authorisation. It is sufficient to send your notification before the withdrawal period expires.
To help us process your request, please provide your name, order reference and the products you wish to return. We recommend keeping a copy of your notification and proof that it was sent.
At the end of this page, you will find a model withdrawal form that you may use if you wish.
3. Return period and address
After notifying us of your withdrawal, you must return the items without undue delay and, in any event, no later than 14 calendar days after communicating your decision, unless we have offered to collect them.
Send the products to:
Your Spanish Corner, S.L.
Ctra. Cabo de Palos, km 25
30370 Cabo de Palos,
Murcia,
Spain
The deadline is considered to have been met if you send the products before the end of the 14-calendar-day period.
Use suitable packaging to protect the items during transport. You may reuse the original packaging if you still have it, but this is not mandatory. Include any accessories and other items that form part of the returned product.
Keep proof of shipment.
4. Return costs
The direct cost of returning the products is borne by the customer, unless we agree to cover it or are legally required to do so.
You may arrange the return shipment yourself. If you would like us to organise collection, please contact us to check availability and costs before requesting this service.
For items that cannot normally be returned by post, the applicable return cost will be communicated before purchase.
These conditions regarding withdrawal-related return costs do not apply to issues involving defective or incorrect products, which are handled in accordance with Section 8.
5. Refunds
In the event of withdrawal from the entire purchase, we will refund the amount paid, including the original standard delivery costs. Any additional charges resulting from your choice of a more expensive delivery method will not be refunded.
We will issue the refund without undue delay and within 14 calendar days of receiving your withdrawal notification, using the same payment method as the original transaction, unless expressly agreed otherwise, and without any charges to you.
We may withhold the refund until we have received the goods or you have provided evidence of having returned them, whichever occurs first, unless we have offered to collect them.
If the withdrawal concerns only part of an order, we will refund the amount corresponding to the returned products and any delivery costs that are legally refundable.
6. Handling and condition of products
You will only be liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, in accordance with applicable law.
The absence of the original packaging does not, in itself, result in the loss of the right of withdrawal. The specific circumstances and any applicable reduction in value will be assessed.
This is without prejudice to the legal exceptions set out below.
7. Exceptions to the right of withdrawal
The right of withdrawal does not apply, among other cases provided for by law, to:
- Products that are liable to deteriorate or expire rapidly.
- Sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.
- Goods which, after delivery, have become inseparably mixed with other items due to their nature.
- Products made to your specifications or clearly personalised.
- Daily newspapers, periodicals or magazines.
Not all food products are automatically excluded, nor does opening any type of packaging automatically justify refusing a return. The nature of the item and the applicable legal exception will be taken into account.
These exceptions do not prevent you from making a claim for a product that is defective, damaged, expired upon receipt or different from what was ordered, even if it has been opened to identify the problem.
8. Damaged, defective or incorrect products
If you receive a damaged, defective, deteriorated, expired or incorrect product, please contact us at info@yourspanishcorner.com.
To help us process your request, please provide:
- Your name and order reference.
- The product and number of units affected.
- A description of the issue.
- If possible, photographs of the product, its packaging and label, including the batch number and expiry or best-before date.
We recommend reporting the issue as soon as possible to facilitate its assessment. This recommendation does not limit any statutory time limits or legal rights you may have.
Where possible, keep the product and its packaging until we advise you on how to proceed. If you suspect that a food product is unsafe, do not consume it.
We will arrange the appropriate solution in accordance with applicable legislation. Any costs necessary to resolve a lack of conformity, including return costs where applicable, will be borne by Your Spanish Corner.
9. Cancellation before dispatch
If you wish to cancel an order before it has been dispatched, please email us as soon as possible at info@yourspanishcorner.com, stating your order reference.
If the order has already been dispatched, we will inform you of the next steps. Dispatch from our warehouse does not prevent you from exercising your right of withdrawal where applicable.
10. Model withdrawal form
This form is optional. You only need to complete and send it if you wish to withdraw from the purchase. You may send it by email.
To the attention of:
Your Spanish Corner, S.L.
Ctra. Cabo de Palos, km 25
30370 Cabo de Palos, Murcia, Spain.
Email: info@yourspanishcorner.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
Products: ________________________________________
Order reference: __________________________________
Order date: _______________________________________
Date of receipt: ___________________________________
Name of consumer(s): ______________________________
Address of consumer(s): ____________________________
Signature of consumer(s), only if submitted on paper: __________________
Date: ___________________________________________
Publication date: 30 October 2026